Refunds policy

Refunds policy

Refunds policy

REFUNDS POLICY

You have the right to cancel the purchase of a good without having to give a reason at any time 
within the “cooling off period” of seven working days, beginning on the day after you receive the 
goods. 
You must notify us of your cancellation in writing or in another durable medium to our contact 
address. [optional: Include address or link] 
Cancellation consequences 
If you are in possession of the goods you are under the duty to retain them and take reasonable 
care of them. 
[choose appropriate:] 
You must send the goods back to us in their original condition to our contact address at your own 
cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as 
possible once you have cancelled the contract. 
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if 
you do not return the goods or return them at our expense. 

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of thirty working days, beginning on the day after you receive the goods. 

You must notify us of your cancellation in writing or in another durable medium to our contact address. Contact information


When you return goods to us because you have cancelled the contract between us during the cooling-off period we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. We will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us and a small refund fee no greater than 3% (representing the refund fee) of the total cost.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will: - provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or - at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question. We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

Terms and Conditions