Irish Oak Personalised Gifts takes your privacy and the protection of your data very seriously. We are committed to complying with all data protection laws applicable to Ireland.
Irish Oak personalised gifts
www.irishoakandrope.com is a site operated by "Irish oak personalised gifts" We are registered in the republic of Ireland under company number 484925 and with our registered office at The old cottage, kilcolman, dromahane, mallow, Co Cork P51 CD53, which is our main trading address. Throughout this policy, ‘we’, ‘us’ and Irish Oak & Rope are used to refer to Irish Oak Personalised Gifts.
It is necessary for us to collect and process personal data so that we, as a retailer, may provide a service and fulfill any obligations to you (as a visitor, user or our customer) . The EU General Data Protection Regulation (Regulation EU 2016/679), (GDPR) sets out in law a number of different reasons why a company may collect and process your personal data. We use the following lawful bases for processing your personal information:
We may process your information in situations where we have gained your explicit consent. For example, when you subscribe to receive our email newsletter.
You have the right to withdraw your consent to marketing at any time by unsubscribing (via the link in every newsletter) or by contacting us using the contact details at the end of this policy.
We process personal data to comply with contractual obligations. For example, we need to collect your delivery address and phone number and pass these on to our couriers in order to deliver your purchase to you.
We require your data to pursue our legitimate interests in a way which might reasonably be expected and which does not impact your interests, freedoms and fundamental rights. For example, we may use your order history to send you personalised offers by email.
Sometimes we are required to collect and process your data to comply with our legal or regulatory obligations. For example, we can pass details of fraudulent transactions or other criminal activity affecting our business to law enforcement.
We have grouped the different kinds of personal information we may collect, use, share or otherwise process about you below:
We may also collect, use and share some Aggregated Data about our customers' behaviour patterns and browsing actions. This data may be derived from your personal information but it does not identify you as an individual so is not considered personal data in law. For example, we may aggregate Usage Data to calculate the number of users visiting a specific website location.
Personal identification documents
We will only use your personal information when the law allows us to. The ways in which we use your data are given below. The legal main legal basis for each is given in brackets:
We do not, and will not, sell any of your personal data to any third party for any purpose. However, we sometimes share your personal data with trusted third parties as an essential part of providing our services to you.
We share information with trusted third parties on the following basis:
Where necessary we may share your data with the following example categories of companies:
We may, in exceptional circumstances, share your information with third parties for their own purposes. For instance, we may be required by law to disclose your personal data to the police or other enforcement, regulatory or Government bodies. This information is shared on the basis of legal compliance.
To help personalise your experience on our website we currently use the following companies who in specific scenarios will process your personal data as part of their contract with us:
You have the right to object to any of this processing at any time. If you wish to do this, please contact us using the details at the end of this policy.
Your data security is important to us and we take all appropriate steps to safeguard the collection, transmission and storage of the data we collect.
All areas of our website are protected with secure, encrypted connections. Access to your personal data is password protected to ensure only those who need to see it are able to..
If you use your credit or debit card to purchase from us, we will ensure that this is carried out securely. Online transactions are processed by our payment gateway and we have no access to your card details. If you pay over the phone we enter your card details directly into our card reader and we do not store them. We are compliant with the payment card regulations (PCI DSS) and we carry out annual checks on our payment gateway providers to enure they are too.
We store your data on secure servers in the UK. However, sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA). Examples of this include:
If you choose to share personal data with us you have rights relating to your personal information. You have the right to request:
We may need to request specific information from you as a security measure. This is to confirm your identity and prevent personal information being disclosed to any person who has no right to receive it. We aim to respond to all legitimate requests within one month. Occasionally it may take us longer if your particular request is complex or you have made a number of requests.
If we choose not to action your request we will explain to you our reasons for refusal.
If you are not happy with our response you may complain to the data protection regulator.
If you want to stop receiving direct marketing communications from us you can:
When editing your preferences you will have the option to select the types of marketing you receive and by what means. You can also opt to unsubscribe from all direct marketing communications. There may be a small delay in updating your preferences whilst our systems update.
You may request that your online account is deleted by contacting us. Once deleted, your data, including previous order history, cannot be recovered. We will still keep transactional records for as long as we are legally required to do so.
When we collect or process your personal information we will only keep it for as long as needed to provide our services to you and to comply with our legal and contractual obligations. At the end of that retention period, your data will be either deleted or anonymised. If we anonymise your data it may be used in a non-identifiable way for statistical and business planning purposes.
For purposes such as tax, accounting and warranty we will keep a record of all orders placed with us for the legally required duration of seven years.
We hope that you are confident that we are looking after your personal data properly. However, if you wish to make a complaint about the way we collect, store or use your personal data you can contact the Information Commissioner’s Office (ICO) by calling +353-1-639 5689 or contacting them via their website: http://www.oic.ie/. You may also contact them if you are unhappy with our response to any data requests you have made to us
If you are based outside Ireland, you have the right make your complaint to the relevant data protection regulator in your country.